Q:
What rewards do you offer?
A:
We offer a wide variety of rewards: everything from CDs and DVDs at Buy.com to gift cards from stores such as Starbucks and Target. Or, if you are in a giving mood, you may donate your points to charity. Go to the Rewards Store to see a complete list of rewards.
Q:
Do you offer cash rewards?
A:
No. We do, however, offer gift cards from retailers such as Buy.com that may be applied toward any one of a million products, including CDs and movies. We also allow you to donate your points to charity if you wish.
Q:
Can I donate my points to charity?
A:
Absolutely! The rewards program offers you the opportunity to donate your points to a number of different charitable organizations. Please visit the Rewards Store to view a list of charities you may donate your points to.
Q:
How many points do I receive for taking surveys?
A:
Point values vary depending on the length and type of survey. For example, a video survey that has many questions might be worth 1000 points, while a basic survey might be worth 200 points.
Q:
When should I expect to receive my reward?
A:
Rewards are normally delivered within 6-8 weeks. However, there may be times when a backlog creates an extended wait. Please be assured that your reward will be processed and shipped as soon as possible.
Q:
Can I change or cancel my reward request?
A:
Unfortunately, all request orders are final once submitted and cannot be changed or cancelled.
Q:
I received an email for an electronic gift certificate. How do I redeem this reward?
A:
In the email is an offer code that you can apply at check out from the online store where the gift certificate is offered. Simply go to their website and follow the instructions for entering the code. Please do not delete the email or lose the offer code.
Q:
How do I redeem my points for a reward?
A:
The Rewards Store makes it easy to redeem your points. You can shop like you would at any other online store, and the best part is that it doesn't cost you a penny to check out!
Q:
I ordered a reward and my points were deducted, but I haven't received the reward yet.
A:
Points are deducted upon Rewards Store checkout. Your reward is being processed and will be shipped/emailed to you shortly. You may view your order history (including points earned and spent) from the Rewards Store.
Q:
Every time I click on the Rewards Store link, it sends me to a page that tells me to return to the home page and login to enter the store. I've logged in successfully but I still can't get to the store. Why is this happening?
A:
This behavior happens for one of two reasons: either the settings on your computer do not allow for "cookies" (see http://www.cookiecentral.com/faq/ for more information) or you have changed your web browser preferences to prohibit the reloading (and refreshing) of Web pages that have been previously visited and stored in its cache.
For Microsoft Internet Explorer, you must set your "Cache Settings" to "Automatic" (instructions to do this can be found on this page). For the Mozilla or Netscape Web browsers, you must set your Cache Settings to "When the page is out of date" (good instructions for changing this can be found here.)
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